A planned status page at status.orbifs.eu will show current service state, incident history and maintenance notices. This page previews that, and explains how support works.
This is an illustrative preview. We do not publish an uptime percentage until the commitment, measurement method and exclusions are defined — so you won’t see a number here we can’t stand behind. The live status page and its tooling launch alongside the product.
Primary support is by email at support@orbifs.eu. Business and Enterprise plans include priority support.
We triage every issue by impact, then escalate unresolved S1/S2 issues to the technical lead — and, if needed, the CEO.
| Severity | Definition |
|---|---|
| S1 — Critical | Service unavailable or data at risk |
| S2 — High | Major feature broken, no workaround |
| S3 — Normal | Minor issue, or a workaround exists |
| S4 — Low | Question or feature request |
Concrete first-response targets per severity and plan tier become contractual once published in the SLA — and are being finalised.
Planned maintenance is scheduled to minimise disruption and announced in advance on the status page and/or by email. Emergency maintenance may occur without notice to protect security or stability.
Email support@orbifs.eu with the impact and, if you can, a severity. We acknowledge, assign severity, and escalate S1/S2 until resolved.
Orbifs maintains an incident-response and breach-notification plan. Affected customers are notified in line with that plan and applicable law.
Existing customer or evaluating a pilot — reach the same team at support@orbifs.eu.